Help+Manual News

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Premium Pack 3 and Help+Manual 7.0.8 Released

We are proud to announce the release of the all-new Premium Pack 3 with advanced responsive skins. This is accompanied by Help+Manual 7.0.8 with new features to support the new skins and a set of demo Premium Pack 3 skins. Help & Manual 7.0.7 or higher is required to use the new responsive skins.

See the Premium Pack product page for more details on Premium Pack 3 and visit our online store to purchase.

Premium Pack 3: Responsive. Fast. Embedded. WebHelp.

A single WebHelp site now works smoothly on desktop, tablet and smartphone browsers, with an optimized user interface for each device type. Even large TOCs and keyword indexes are handled well on smartphones. And browsing has been optimized for lightning-fast topic loading. These skins represent the first iteration of our new online help format, which we call WebHelp 3. This has been made possible by a number of new technologies that we have been working on for the last eighteen months.

Key Features

  • Fully responsive – create one WebHelp site for desktop, tablet and phone browsers
  • Frameless topics – no more index.html layout page, the topic pages are your pages and their names are your URLs
  • Embedded WebHelp – embed your help in existing web pages with a snippet of code like a YouTube video
  • Field-level popups – display formatted popups from your help in your own web pages with simple links
  • Responsive X-tables – add a single setting to data tables to make them reformat automatically on mobile devices
  • Local WebHelp – deploy WebHelp locally without a web browser, even for Google Chrome and Internet Explorer
  • Fast browsing – highly optimized topic loading for extremely fast browsing
  • Scalable – user-adjustable text size for the best possible user experience.

Premium Pack Toolbox Configuration Utility

The Premium Pack now also comes with a configuration utility with direct help for every configuration setting when you select it. This also works with older Premium Pack skins and comes with a large number of additional advanced features for power users. For example, you can add features to skins that are normally only available in your project settings. And you can edit your templates and baggage files directly in your favorite code and graphics editors.

Help+Manual 7.0.8

Help+Manual 7.0.8 comes with a set of demo Premium Pack 3 skins that you can try out, plus support for the new features in the Premium Pack 3 skins. Help+Manual 7.0.7 or higher is required for using the responsive skins in Premium Pack 3.

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Premium Pack 2.72 Maintenance Update

Help & Manual Premium Pack 2 has been updated to version 2.72 for Help & Manual versions 7 and 6. There are bug fixes for the CHM and Smartphone skins and minor corrections for the WebHelp and Classic version 1 skins. In addition to this, Premium Pack 1 for Help & Manual 6 and 7 has been updated to version 1.65 to handle the new popup link format in hotspots in Help & Manual 7 (this update is not needed for Help & Manual 6 users).

How to get the update:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

Popup links in image hotspots:

Help & Manual 7 has a new format for popup links in image hotspots, which was not identified by the Premium Pack scripts. As a result, the standard HM popups were displayed instead of the Premium Pack’s draggable, resizeable and automatically positioned popups. This has been corrected in the Premium Pack 2 WebHelp and CHM skins and the Premium Pack 1/Classic Dual Mode skins.

Bug fix in the CHM skins

On some high-resolution Windows devices the topic body could sometimes be positioned a little too high so that its top edge was behind the bottom of the topic header.

Bug fixes in the smartphone skins

Changes in the code generated by Help & Manual 7 caused problems with the links in the keyword index and search results. This has been corrected.

A new bug introduced in Apple iOS 9 prevents the slide transition between the TOC and topic panes from working correctly on the iPhone. Instead of sliding, the page would appear to turn away and twist with a strange 3D transition. This has been changed to a fade transition. The slide transition is still used on Android and Windows Phone.

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Premium Pack 2.71 Maintenance Update

Help & Manual Premium Pack 2 has been updated to version 2.71 for Help & Manual versions 7 and 6. This is just a minor maintenance update with corrections for a couple of issues reported by users of version 2.70. The only changes are in the WebHelp skins and the CHM skins. There have been no changes to the Smartphone skins, the iPad and Android tablet skins or the Dual-Mode Classic skins in this update.

How to get the update:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

WebHelp Skins changes:

Problems in Chrome with Index or Search disabled

On some computers and Windows versions WebHelp displayed in the Google Chrome browser would seem to hang or respond slowly when the timed browser cache feature was activated and the keyword index or search tab was deactivated. This has been corrected.

Unicode encoding for mail feedback

The mail feedback function now supports Unicode encoding and should work better with languages with Unicode character sets like Russian, Greek and Asian languages. (This is not supported in CHM because the Microsoft CHM viewer is not a Unicode program.)

Keyword index search improvements

You can now disable and hide the instant search feature for very large indexes, where it could cause unpleasant delays. The search is now automatically reset when you change the search mode (instant on/off, first word, word anywhere, full text).

CHM Skins changes:

Links in graphics hotspots

A problem with links in image hotspots in CHM files on some systems has been corrected. (Clicking on hotspot links would not work.)

Height of topic header

The topic header was not high enough in some cases if the logo image was turned off or smaller than the default image.

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Premium Pack 2.51 + 1.64 Maintenance Update

The Help & Manual Premium Pack installer packages for Help & Manual 6 have been updated to versions 2.51 and 1.64 (the 1.64 classic skins are also included in the new Premium Pack 2 installer package). This is a minor maintenance update with a couple of small new features and fixes.

Version 2.51 Update:

WebHelp Skins:

  • New search modes for keyword index
    Users can now choose between three search modes in the keyword index: Full Text Search finds anywhere in all keyword index entries; First Word finds the typed characters only at the beginning of each keyword index entry; and Any Word finds the characters at the beginning of any word in each entry.
  • Minimum characters for instant keyword index search
    Instant search on typing for keyword index search now does not trigger until at least 3 characters have been typed (you can adjust this setting).
  • Keyword index search corrections
    Instant search scrolled to hits that were parts of words although the actual search was only from the beginning of the keyword entry. Scrolling and highlighting now match the search mode selected by the user.
  • Image toggle initialization failure
    Image toggles in WebhHelp skins failed to initialize if there was a % character in the tooltip or caption of the image toggle.
  • Advanced popups resize mouse cursor
    In some browsers the mouse cursor showed the resize icon beyond the borders of the popup.

Smartphone Skins:

  • Tap table and image zoom Close button
    The Close button for tap tables and zoomed images did not work on Google Chrome on some phones.
  • Image resize on first load
    Images sometimes failed to resize to the phone screen dimensions the first time a topic was loaded on some devices.

Version 1.64 Update (version 1 skins for HM6, also included in 2.51):

  • Advanced popups resize mouse cursor
    In some browsers the mouse cursor showed the resize icon beyond the borders of the popup.
  • Spurious scrollbar in navigation pane
    In the horizontal tabs skins, if the project title contained a very long word that extended beyond the border of the TOC title a spurious horizontal scrollbar could appear, shifting the navigation tabs upward.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

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Premium Pack 2.42 and 1.62 Maintenance Update

The Help & Manual Premium Pack download packages for Help & Manual 6 have been updated to versions 2.42 and 1.62. In addition to this, the old package for Help & Manual 5 has been updated to 1.58. These are minor maintenance updates with fixes for some reported issues.

Version 2.42 Update:

  • WebHelp skins: Mail feedback links failed  in some versions of Firefox and the standard feedback mail body text was incomplete.
  • WebHelp skins: Permalink components updated, Permalink dialog more efficient.
  • CHM skins: Changes to eliminate errors with MP4 video files on some systems.
  • Dual-mode classic skins: Elimination of errors on some systems caused by the update to the new jQuery framework (search in keyword index, URL switches for index and search panes, links to anchors in other topics). More efficient Permalink dialog.

Version 1.62 Update (version 1 skins for HM6):

  • Elimination of errors on some systems caused by the update to new jQuery framework (search in keyword index, URL switches for index and search panes, topic Auto-TOC function). More efficient Permalink dialog.

 Version 1.58 Update for HM 5:

  • Elimination of errors on some systems caused by the update to new jQuery framework (search in keyword index, URL switches for index and search panes, topic Auto-TOC function). More efficient Permalink dialog.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

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Help+Manual 6.5.1 & Premium Pack Update

Help & Manual has been updated to version 6.5.1. This update fixes a vulnerability in the Webhelp index page script, that could possibly have been a door to execute malicious javascript code. The vulnerability is fixed in the default templates, in the standard skins included with Help & Manual and in the Premium Pack skins.

Premium Pack Update

The Help & Manual Premium Pack download packages for Help & Manual 6 have been updated to versions 2.41 and 1.61. This is generally a maintenance update but it includes a major update for the smartphone skins, which now support Help & Manual’s normal integrated search for WebHelp. This is much easier to use and configure and is generally preferable.

These updates apply to the full Premium Pack version 2 package and the separate Premium Pack version 1 package for Help & Manual 6. In addition to this the download package for Help & Manual 5 has been updated to version 1.57 with some minor corrections and adjustment of the iPad skin there for compatibility with the current version of iOS.

In addition to this the help has been updated with a reference of the include options you can use when using the Premium Pack skins for command line and batch publishing.

How to get the updates:

Important – update Help & Manual as well: The search support in the smartphone skins  update requires the Help & Manual 6.5.1 Build 2970 update released on May 30, 2014. It won’t work without it because the search components won’t be exported with these skins if you use an earlier version of Help & Manual.

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

Change log:

Read the rest of this entry »

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Premium Pack 2.40/1.60a Update

The Help & Manual Premium Pack download packages for Help & Manual 6 have been updated to versions 2.40 and 1.60a. The version 1 update has just been given an “a” suffix because the changes there are very minimal: The main skins have not changed at all; the only real change is the updated version of the iPad skin that is shared with version 2.40.

In addition to some minor changes, the 2.40 package includes a new “Samurai Red” WebHelp theme in response to requests from many users, who wanted the color scheme of this theme from the old 1.x skins.

  • V. 2.40 WebHelp: New Samurai Red WebHelp theme
    This color theme was very popular in Premium Pack 1.x and has now been added as a WebHelp theme in the current 2.40 package.
  • V. 2.40 CHM: Mail Links in CHM files
    Links that created an email failed in CHM files when the file link fix function in the CHM skins was on. This has now been corrected.
  • V. 2.40 & 1.60a WebHelp & iPad: Searches enclosed in quotes
    If you use the JavaScript search platform enclosing the search argument in quotes will now only find complete words. For example, searching for “red dog” will only find topics that contain the exact words “red” and “dog”, not “Redmond” or “doggone”. You still need to use PHP or ASP search to search for exact phrases, however.
  • V. 2.40 WebHelp: Google Chrome in full screen mode
    Google Chrome in full screen mode (F11) was incorrectly identified as a mobile browser and the new tab and undock tools were disabled.
  • V. 2.40 WebHelp: WebHelp in an iFrame
    Links from the parent page to WebHelp in an iFrame opened in a new tab or window instead of in the iFrame.
  • V. 2.40 and 1.60a WebHelp, iPad: Google Analytics tracking
    An issue was discovered in the Google Analytics tracking code generated by Help & Manual that could cause more than one tracking signal per page view to be sent to Google Analytics. This has now been corrected in Help & Manual and the updated WebHelp and iPad skins support this. The current version of Help & Manual is required.
  • V. 2.40 WebHelp: Favicon images in stand-alone topics
    The favicon image was referenced incorrectly in stand-alone topics, so that no favicon was displayed in the browser tab or title bar when a topic was displayed without the full user interface. This was almost never visible, since topics are hardly ever displayed on their own.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

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Premium Pack 2.33/1.60 Update

The Help & Manual Premium Pack download packages for Help & Manual 6 have been updated to versions 2.33 and 1.60. This is a small maintenance update that adds the following changes:

  • V 2.x WebHelp and 1.x skins: Update to latest version of ZeroClipboard
    The Permalink tool uses the ZeroClipboard framework to copy the current permalink to the computer’s clipboard. The new version eliminates a potential vulnerability and improves performance in IE in Windows 8 in the version 2 WebHelp skins.
  • V. 2.x WebHelp skins: Internet Explorer 11 identification
    Internet Explorer 11 is now highly standards-compatible and many fixes needed for older versions are no longer necessary.
  • V. 1.x skins: “Display TOC” link in topics opened on their own:
    This link is now also displayed in topics without headers and topics with the breadcrumb navigation turned off.
  • V. 1.x skins: Scroll to anchor from URL:
    URLs to the help including anchors failed to make the target topic page scroll down to the anchor position on some browsers.
  • V. 1.x skins: Scroll to anchor from TOC:
    Scrolling to anchors from TOC entries sometimes did not work correctly In TOCs with multiple entries for the same topic.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

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