Help+Manual News

Help & Manual 6.5.6 Maintenance Update

Together with new major release of Help+Manual 7, we have updated the previous version 6 to Help & Manual 6.5.6. This is a small maintenance update only – free for all registered 6.xx users – with one important change.

Bug fixes in version 6.5.6:

  • Webhelp: XSS cross-site-scripting vulnerability fixed
  • Bug fix for a rare error, that occurred when OLE objects and toggle images were placed in the same table cell.
  • PDF: optical glitch with Japanese and Western text combined.

Download:

http://www.helpandmanual.com/downloads.html#oldver

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Help+Manual 6.5.5 Maintenance Update

We are glad to announce the release of Help+Manual 6.5.5, a free maintenance update for all registered 6.xx users. Users of older versions of Help & Manual can upgrade at a higly discounted price. Version 6.5.5 addresses a couple of minor problems:

Improvements and fixes in version 6.5.5:

  • PDF export: diacritical marks with Baltic character sets did not work in PDF
  • Import of content: when importing large contents, H&M now saves the project file to disk during the import, at every 5000 topics.
  • Find & replace: when the replace text contained the find text as part of the text to replace with, an internal check prevented the start of the Replace and Replace All function.
  • Auto-detect url could not be switched off
  • CHM import: error fixed when importing a CHM file without certain internal streams (e.g. no TOC, no index, no A-keywords)
  • Help file updated

Download:

http://www.helpandmanual.com/downloads.html

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EY Deploys Help & Manual to Create a Premium Information System for Utility Companies

Bronze Brandon Hall Award for Best Advance in Performance Support Technology

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EY Team Leader and OPSS developer Mary Weiler

We would like to congratulate our long-standing customer EY on winning the Bronze Brandon Hall Award for the best advance in performance support technology. EY is a global leader in assurance, tax, transaction and advisory services, and they won this prestigious award for a user information and knowledge base solution based on Help & Manual.

The EY team works with utility companies who are transitioning to new customer and billing systems, acting both as the system integrator and assisting with the training of all end users.  For each company, they create a Help & Manual project with from 250-500 topics of pre-existing content that is known as the Online Performance Support System (OPSS). This functions as a knowledge base explaining the basic concepts of the new system and how to use it.

Help & Manual’s flexibility in creating multiple versions from the same source and generating output for deployment on different devices were crucial to the success of OPSS. EY took the content that they had originally developed for individual clients, removed all client-specific information and created a primary source project with the base information and base utility company procedures for these different systems. Since utility companies have electric, gas, and/or water service (or any combination of the three), they created three project build options and tagged the content with the options in the project so that they could producecustomized versions for any combination of services as required. The main knowledge base project is supplemented by a workforce management project with two builds, one for dispatchers and another that is published with the mobile skin that can be viewed on mobile devices by field workers.

For each client, the EY team produces a customized version of the Help & Manual projects, integrates the client’s data and trains the client’s staff in how to use Help & Manual so that they can maintain and update their OPSS deployment themselves on an ongoing basis. EY also assists in documenting new business processes and customizing the project to their specific needs. Using Help & Manual, the OPSS projects are then published as WebHelp for access online in normal web browsers. The system then becomes the client’s “go to” repository for all information about business policy and how to use the new system.

The first OPSS system of this type was deployed over 10 years ago and that client is still maintaining the system and even integrating their end-user QA scores in their call center in the OPSS.

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. If you would like more information about the EY OPSS, please contact sheila.gatlin@ey.com.

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Unpatched Vulnerability (0day) in Flash Player

A new vulnerability in the latest Adobe Flash player (Flash version 16.0.0.257) is already being actively exploited. One can expect older versions of Flash player to be affected as well. At risk are Windows users from Windows XP to Windows 8.

Disabling Flash player for some days might be a good idea.

Is Help & Manual affected?

No, not generally. Help & Manual does not use Flash. Even the Webhelp output of Help & Manual 6 does not rely on Flash anywhere, it is entirely built on standard web technology with HTML5 and Javascript.

However, if you include videos in Adobe Flash format into your documentation, keep in mind that users might not be able to view the content, because they may disable Flash player in general until a fix becomes available.

Link to full article:

http://malware.dontneedcoffee.com/2015/01/unpatched-vulnerability-0day-in-flash.html

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Premium Pack 2.51 + 1.64 Maintenance Update

The Help & Manual Premium Pack installer packages for Help & Manual 6 have been updated to versions 2.51 and 1.64 (the 1.64 classic skins are also included in the new Premium Pack 2 installer package). This is a minor maintenance update with a couple of small new features and fixes.

Version 2.51 Update:

WebHelp Skins:

  • New search modes for keyword index
    Users can now choose between three search modes in the keyword index: Full Text Search finds anywhere in all keyword index entries; First Word finds the typed characters only at the beginning of each keyword index entry; and Any Word finds the characters at the beginning of any word in each entry.
  • Minimum characters for instant keyword index search
    Instant search on typing for keyword index search now does not trigger until at least 3 characters have been typed (you can adjust this setting).
  • Keyword index search corrections
    Instant search scrolled to hits that were parts of words although the actual search was only from the beginning of the keyword entry. Scrolling and highlighting now match the search mode selected by the user.
  • Image toggle initialization failure
    Image toggles in WebhHelp skins failed to initialize if there was a % character in the tooltip or caption of the image toggle.
  • Advanced popups resize mouse cursor
    In some browsers the mouse cursor showed the resize icon beyond the borders of the popup.

Smartphone Skins:

  • Tap table and image zoom Close button
    The Close button for tap tables and zoomed images did not work on Google Chrome on some phones.
  • Image resize on first load
    Images sometimes failed to resize to the phone screen dimensions the first time a topic was loaded on some devices.

Version 1.64 Update (version 1 skins for HM6, also included in 2.51):

  • Advanced popups resize mouse cursor
    In some browsers the mouse cursor showed the resize icon beyond the borders of the popup.
  • Spurious scrollbar in navigation pane
    In the horizontal tabs skins, if the project title contained a very long word that extended beyond the border of the TOC title a spurious horizontal scrollbar could appear, shifting the navigation tabs upward.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

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Premium Pack 2.5: Instant Display of WebHelp Changes

Timed Browser Cache

Premium Pack 2.5 for Help & Manual adds a major new feature: “Timed Browser Cache” ensures that web browsers always display the latest versions of your topics instantly. Visitors no longer need to clear their browser cache or reload multiple times to view new and updated topics. If you don’t yet have the Premium Pack this is one of the best reasons ever to start using it. If you do, you’ll want to update to version 2.5 right away. Timed Browser Cache is available in the WebHelp skins, smartphone skins and the new combined iPad and Android tablet skin.

Combined iPad + Android Tablet Skin

The dedicated iPad skin receives a major upgrade and is now also compatible with current Android tablets. This also includes offline web app mode, which allows users to save their WebHelp documentation locally and view it without an Internet connection.

Other Improvements

Premium Pack 2 also includes a number of other major improvements in the all the web-based skins. See the full change log further below for details.

Premium Pack 1 updated to 1.63

At the same time, we have also updated Premium Pack 1 to version 1.63. This includes the new combined iPad + Android tablet skin, which version 1 shares with version 2, and new dedicated redirects for Android tablets. The WebHelp skins in version 1 do not support Timed Browser Cache, but it is included in the iPad/Android skin.

Purchase and information:

Purchase Premium Pack 2
Premium Pack 2 Information Page

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

Continue below for the full change log.

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A Delphi Developers Guide for 4K Displays

A new tutorial for Delphi developers covers development requirements for making Delphi applications ready for ultra-high resolution (“4K”) displays.

The tutorial comes with a demo application with full source code and covers all topics from Delphi’s UI scaling on systems with “large fonts” to per-monitor DPI-awareness on Windows 8.1:

  1. Dots per Inch explained
  2. Windows and DPI, Delphi and DPI
  3. Testing high resolutions
  4. DPI virtualization in Windows
  5. Windows 8.1 multi-montor DPI scaling
  6. Declaring DPI-awareness in Delphi
  7. Flipping DPI at runtime on Windows 8.1

 

Download link on http://www.helpandmanual.com/downloads_delphi.html

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Adobe is Spying on Users, Collecting Data on Their eBook Libraries

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A recent article from The Digital Reader revealed that Adobe’s eBook software Adobe Digital Editions (ADE) is spying on users, tracking reading habits and sending data about your eBook libraries to their servers. This has been confirmed for the latest version ADE 4, the previous version 3 is probably safe.

And just to be clear, this includes not just ebooks I opened in DE4, but also ebooks I store in calibre and every Epub ebook I happen to have sitting on my hard disk.

Read the full article here:

Adobe is Spying on Users, Collecting Data on Their eBook Libraries

 

Adobe Digital Editions is a widely used eBook reading software for Windows, in particular a reader software for ePUB and PDF, both formats published by Help & Manual.

So, these news affect you directly, if you use ADE to review eBooks created with Help & Manual and it affects the readers of your publications, if they use ADE.

We use ADE for proofreading, too. But only for that. A much better solution is the free eBook reader Calibre, which we strongly recommend.

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Premium Pack 2.42 and 1.62 Maintenance Update

The Help & Manual Premium Pack download packages for Help & Manual 6 have been updated to versions 2.42 and 1.62. In addition to this, the old package for Help & Manual 5 has been updated to 1.58. These are minor maintenance updates with fixes for some reported issues.

Version 2.42 Update:

  • WebHelp skins: Mail feedback links failed  in some versions of Firefox and the standard feedback mail body text was incomplete.
  • WebHelp skins: Permalink components updated, Permalink dialog more efficient.
  • CHM skins: Changes to eliminate errors with MP4 video files on some systems.
  • Dual-mode classic skins: Elimination of errors on some systems caused by the update to the new jQuery framework (search in keyword index, URL switches for index and search panes, links to anchors in other topics). More efficient Permalink dialog.

Version 1.62 Update (version 1 skins for HM6):

  • Elimination of errors on some systems caused by the update to new jQuery framework (search in keyword index, URL switches for index and search panes, topic Auto-TOC function). More efficient Permalink dialog.

 Version 1.58 Update for HM 5:

  • Elimination of errors on some systems caused by the update to new jQuery framework (search in keyword index, URL switches for index and search panes, topic Auto-TOC function). More efficient Permalink dialog.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

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Help+Manual 6.5.1 & Premium Pack Update

Help & Manual has been updated to version 6.5.1. This update fixes a vulnerability in the Webhelp index page script, that could possibly have been a door to execute malicious javascript code. The vulnerability is fixed in the default templates, in the standard skins included with Help & Manual and in the Premium Pack skins.

Premium Pack Update

The Help & Manual Premium Pack download packages for Help & Manual 6 have been updated to versions 2.41 and 1.61. This is generally a maintenance update but it includes a major update for the smartphone skins, which now support Help & Manual’s normal integrated search for WebHelp. This is much easier to use and configure and is generally preferable.

These updates apply to the full Premium Pack version 2 package and the separate Premium Pack version 1 package for Help & Manual 6. In addition to this the download package for Help & Manual 5 has been updated to version 1.57 with some minor corrections and adjustment of the iPad skin there for compatibility with the current version of iOS.

In addition to this the help has been updated with a reference of the include options you can use when using the Premium Pack skins for command line and batch publishing.

How to get the updates:

Important – update Help & Manual as well: The search support in the smartphone skins  update requires the Help & Manual 6.5.1 Build 2970 update released on May 30, 2014. It won’t work without it because the search components won’t be exported with these skins if you use an earlier version of Help & Manual.

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased the Premium Pack. If you no longer have this please contact support@ec-software.com and we will help you out.

Change log:

Read the rest of this entry »

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