Help+Manual News

Premium Pack 2.70 Update

Help & Manual Premium Pack 2 has now been updated to version 2.70 for Help & Manual versions 7 and 6. The main reason for the update from 2.51 to 2.70 is to support some key new features in Help & Manual 7. In addition to this, a problem with the social sharing popup has been corrected in the WebHelp skins (the Twitter button was sometimes displayed before the popup was opened).

The update is fully compatible with Help & Manual 6 but the new HM7 features are not relevant there, of course.

How to get the update:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact and we will help you out.

Scaleable CHM files for high-resolution screens

CHMs produced by Help & Manual 7 can scale gracefully on high-resolution screens so that the text is not too small to read. The CHM skins now include larger versions of the navigation and menu icons that are used automatically at higher resolutions. These icons also benefit Help & Manual 6 users, but the scalable content features are only available for CHMs published with Help & Manual 7.

Support for the new EWriter help and eBook format

In the Help & Manual 7 version the WebHelp skins can be used in the new EWriter help format that is an exciting alternative to CHM for Windows application help. It gives you WebHelp in a single file, with full support for context help links to topics and anchors. EWriter replaces the Windows EXE eBook format in Help & Manual 7. This feature cannot be used at all in Help & Manual 6.

Improved Smartphone skins

The smartphone skins have been updated with higher-resolution TOC icons, larger TOC text and wider TOC entry spacing to conform to Google’s requirements for mobile-friendly sites. This is also fully supported in Help & Manual 6.

Classic Dual-Mode skins

There have been no changes to the Dual-Mode Classic skins in this update. Their version number and content remain the same.

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New Major Release: Help+Manual 7 is Here!

We are happy to announce the official release of Help+Manual 7!

We literally worked on every detail and implemented many user suggestions in this release. Help+Manual 7 is fully compatible with ultra-high resolution monitors and the editor supports a real zoom. Completely new is the Microsoft Word output in DOCX format, ePUB 3.0, Amazon Kindle, and the eWriter eBooks for Windows: a new format with the potential to be a full replacement for CHM files as documentation for Windows.

Key Features in Version 7

  • Responsive Webhelp, responsive images, web videos and SVG
  • Multiple TOCs and version control
  • New publishing formats: Word (DOCX), ePUB 3.0, Amazon Kindle, EWriter eBooks
  • PDF output: support for PDF/A, better font embedding, improved table rendering, chapter feature images
  • Lots of detail changes to the user interface, improving usability

Feature overview:


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Help & Manual 6.5.6 Maintenance Update

Together with new major release of Help+Manual 7, we have updated the previous version 6 to Help & Manual 6.5.6. This is a small maintenance update only – free for all registered 6.xx users – with one important change.

Bug fixes in version 6.5.6:

  • Webhelp: XSS cross-site-scripting vulnerability fixed
  • Bug fix for a rare error, that occurred when OLE objects and toggle images were placed in the same table cell.
  • PDF: optical glitch with Japanese and Western text combined.


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Help+Manual 6.5.5 Maintenance Update

We are glad to announce the release of Help+Manual 6.5.5, a free maintenance update for all registered 6.xx users. Users of older versions of Help & Manual can upgrade at a higly discounted price. Version 6.5.5 addresses a couple of minor problems:

Improvements and fixes in version 6.5.5:

  • PDF export: diacritical marks with Baltic character sets did not work in PDF
  • Import of content: when importing large contents, H&M now saves the project file to disk during the import, at every 5000 topics.
  • Find & replace: when the replace text contained the find text as part of the text to replace with, an internal check prevented the start of the Replace and Replace All function.
  • Auto-detect url could not be switched off
  • CHM import: error fixed when importing a CHM file without certain internal streams (e.g. no TOC, no index, no A-keywords)
  • Help file updated


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EY Deploys Help & Manual to Create a Premium Information System for Utility Companies

Bronze Brandon Hall Award for Best Advance in Performance Support Technology

EY Team Leader and OPSS developer Mary Weiler

We would like to congratulate our long-standing customer EY on winning the Bronze Brandon Hall Award for the best advance in performance support technology. EY is a global leader in assurance, tax, transaction and advisory services, and they won this prestigious award for a user information and knowledge base solution based on Help & Manual.

The EY team works with utility companies who are transitioning to new customer and billing systems, acting both as the system integrator and assisting with the training of all end users.  For each company, they create a Help & Manual project with from 250-500 topics of pre-existing content that is known as the Online Performance Support System (OPSS). This functions as a knowledge base explaining the basic concepts of the new system and how to use it.

Help & Manual’s flexibility in creating multiple versions from the same source and generating output for deployment on different devices were crucial to the success of OPSS. EY took the content that they had originally developed for individual clients, removed all client-specific information and created a primary source project with the base information and base utility company procedures for these different systems. Since utility companies have electric, gas, and/or water service (or any combination of the three), they created three project build options and tagged the content with the options in the project so that they could producecustomized versions for any combination of services as required. The main knowledge base project is supplemented by a workforce management project with two builds, one for dispatchers and another that is published with the mobile skin that can be viewed on mobile devices by field workers.

For each client, the EY team produces a customized version of the Help & Manual projects, integrates the client’s data and trains the client’s staff in how to use Help & Manual so that they can maintain and update their OPSS deployment themselves on an ongoing basis. EY also assists in documenting new business processes and customizing the project to their specific needs. Using Help & Manual, the OPSS projects are then published as WebHelp for access online in normal web browsers. The system then becomes the client’s “go to” repository for all information about business policy and how to use the new system.

The first OPSS system of this type was deployed over 10 years ago and that client is still maintaining the system and even integrating their end-user QA scores in their call center in the OPSS.

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit If you would like more information about the EY OPSS, please contact

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Unpatched Vulnerability (0day) in Flash Player

A new vulnerability in the latest Adobe Flash player (Flash version is already being actively exploited. One can expect older versions of Flash player to be affected as well. At risk are Windows users from Windows XP to Windows 8.

Disabling Flash player for some days might be a good idea.

Is Help & Manual affected?

No, not generally. Help & Manual does not use Flash. Even the Webhelp output of Help & Manual 6 does not rely on Flash anywhere, it is entirely built on standard web technology with HTML5 and Javascript.

However, if you include videos in Adobe Flash format into your documentation, keep in mind that users might not be able to view the content, because they may disable Flash player in general until a fix becomes available.

Link to full article:

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Premium Pack 2.51 + 1.64 Maintenance Update

The Help & Manual Premium Pack installer packages for Help & Manual 6 have been updated to versions 2.51 and 1.64 (the 1.64 classic skins are also included in the new Premium Pack 2 installer package). This is a minor maintenance update with a couple of small new features and fixes.

Version 2.51 Update:

WebHelp Skins:

  • New search modes for keyword index
    Users can now choose between three search modes in the keyword index: Full Text Search finds anywhere in all keyword index entries; First Word finds the typed characters only at the beginning of each keyword index entry; and Any Word finds the characters at the beginning of any word in each entry.
  • Minimum characters for instant keyword index search
    Instant search on typing for keyword index search now does not trigger until at least 3 characters have been typed (you can adjust this setting).
  • Keyword index search corrections
    Instant search scrolled to hits that were parts of words although the actual search was only from the beginning of the keyword entry. Scrolling and highlighting now match the search mode selected by the user.
  • Image toggle initialization failure
    Image toggles in WebhHelp skins failed to initialize if there was a % character in the tooltip or caption of the image toggle.
  • Advanced popups resize mouse cursor
    In some browsers the mouse cursor showed the resize icon beyond the borders of the popup.

Smartphone Skins:

  • Tap table and image zoom Close button
    The Close button for tap tables and zoomed images did not work on Google Chrome on some phones.
  • Image resize on first load
    Images sometimes failed to resize to the phone screen dimensions the first time a topic was loaded on some devices.

Version 1.64 Update (version 1 skins for HM6, also included in 2.51):

  • Advanced popups resize mouse cursor
    In some browsers the mouse cursor showed the resize icon beyond the borders of the popup.
  • Spurious scrollbar in navigation pane
    In the horizontal tabs skins, if the project title contained a very long word that extended beyond the border of the TOC title a spurious horizontal scrollbar could appear, shifting the navigation tabs upward.

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact and we will help you out.

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Premium Pack 2.5: Instant Display of WebHelp Changes

Timed Browser Cache

Premium Pack 2.5 for Help & Manual adds a major new feature: “Timed Browser Cache” ensures that web browsers always display the latest versions of your topics instantly. Visitors no longer need to clear their browser cache or reload multiple times to view new and updated topics. If you don’t yet have the Premium Pack this is one of the best reasons ever to start using it. If you do, you’ll want to update to version 2.5 right away. Timed Browser Cache is available in the WebHelp skins, smartphone skins and the new combined iPad and Android tablet skin.

Combined iPad + Android Tablet Skin

The dedicated iPad skin receives a major upgrade and is now also compatible with current Android tablets. This also includes offline web app mode, which allows users to save their WebHelp documentation locally and view it without an Internet connection.

Other Improvements

Premium Pack 2 also includes a number of other major improvements in the all the web-based skins. See the full change log further below for details.

Premium Pack 1 updated to 1.63

At the same time, we have also updated Premium Pack 1 to version 1.63. This includes the new combined iPad + Android tablet skin, which version 1 shares with version 2, and new dedicated redirects for Android tablets. The WebHelp skins in version 1 do not support Timed Browser Cache, but it is included in the iPad/Android skin.

Purchase and information:

Purchase Premium Pack 2
Premium Pack 2 Information Page

How to get the updates:

You can download and install the updated version with the same download link and installation password from the mail you received when you purchased your copy of the Premium Pack. If you no longer have this please contact and we will help you out.

Continue below for the full change log.

Read the rest of this entry »

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A Delphi Developers Guide for 4K Displays

A new tutorial for Delphi developers covers development requirements for making Delphi applications ready for ultra-high resolution (“4K”) displays.

The tutorial comes with a demo application with full source code and covers all topics from Delphi’s UI scaling on systems with “large fonts” to per-monitor DPI-awareness on Windows 8.1:

  1. Dots per Inch explained
  2. Windows and DPI, Delphi and DPI
  3. Testing high resolutions
  4. DPI virtualization in Windows
  5. Windows 8.1 multi-montor DPI scaling
  6. Declaring DPI-awareness in Delphi
  7. Flipping DPI at runtime on Windows 8.1


Download link on

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Adobe is Spying on Users, Collecting Data on Their eBook Libraries

A recent article from The Digital Reader revealed that Adobe’s eBook software Adobe Digital Editions (ADE) is spying on users, tracking reading habits and sending data about your eBook libraries to their servers. This has been confirmed for the latest version ADE 4, the previous version 3 is probably safe.

And just to be clear, this includes not just ebooks I opened in DE4, but also ebooks I store in calibre and every Epub ebook I happen to have sitting on my hard disk.

Read the full article here:

Adobe is Spying on Users, Collecting Data on Their eBook Libraries


Adobe Digital Editions is a widely used eBook reading software for Windows, in particular a reader software for ePUB and PDF, both formats published by Help & Manual.

So, these news affect you directly, if you use ADE to review eBooks created with Help & Manual and it affects the readers of your publications, if they use ADE.

We use ADE for proofreading, too. But only for that. A much better solution is the free eBook reader Calibre, which we strongly recommend.

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